Returns & Refunds

The below returns policy relates to website purchases only. 
Please contact store for store returns policies  

Returns Address:

Sinsins Boutique of Love,
14, St. Benedicts Street,
Norwich,
 Norfolk,
UK
NR2 4AG

If you wish to return an item for any reason (faulty or unwanted) you must contact us via our contact page on the website or by writing to us at the above address

Unwanted Returns 

All written communication must be within 14 days of receipt.
Unwanted returns must be returned to us within 16 working days from date of receipt. These returns must be paid for by the customer. Alternative replacements will incur a further delivery charge. Refunds will be actioned upon satisfactory receipt of return. We cannot be held responsible for your item if lost in the post.. We suggest you use Recorded Delivery for your own peace of mind.

We will not reimburse any delivery costs you have incurred upon returning your unwanted item to us 

Unwanted returns must be returned unquestionably unopened, completely sealed, undamaged (including all packaging) and unused - if we do feel your return does not meet these standards your item will be returned to you at your cost, and not before cleared payment of return postage and no refund will be given.

​Should you wish to exchange your unwanted item for another product, you will incur a further delivery charge.

Please note... 
For hygiene and safety reasons all consumables (lubricant, oils, balms, creams, condoms), lingerie, hosiery, clothing and latex items cannot be returned. 
DVDs and books are also non returnable. 

Faulty Product Returns

With the exception of lubricant, oils, creams, balms, lingerie, hosiery, clothing, latex, dvds and books Sinsins guarantees all products for two months from the date of online purchase. However some of our major brands offer extended warranties - these are made clear on the individual product page. 
If you find a product to be faulty within the two months from date of online purchase please notify us in writing or via email in the first instance in order for us to acknowledge and sanction a return.
At our discretion we will offer you either a refund or a replacement upon satisfactory receipt of the faulty item. In the case of refunding a faulty item, Sinsins will also refund your mutually agreed return to sender postal costs. A faulty product must be received by us within 14 days of us sanctioning a return.
If on receipt of your faulty item we discover it to be user error, and that the item is not faulty then you will incur all related postal charges relevant to both parties... so please make absolutely sure your item really does have a fault before returning it. It can be awkward for all concerned if it's just a case of replacing dead batteries. 

Please note... 
For hygiene and safety reasons all consumables (lubricant, oils, balms, creams, condoms), lingerie, hosiery, clothing and latex items cannot be returned. 
DVDs and books are also non returnable. 
We will not accept misuse of a product, or battery leakage as reason for fault.